llittle butterfly about us

Terms and Conditions

Ordering
Once we have received your order and payment, we will start to process your order the same day if its received before 3pm. We work on a next day delivery, so if your items are in stock and ordered before 3pm it will be despatched the same day or the next day. Please allow up to 3 working days before contacting the store. Please note that payment is automatic at time of order, as your payment is processed directly with our bank to prevent card fraud.

Goods May be Subject to availability. little butterfly reserves the right to alter any specifications on the products featured on this website without prior notice. All sizes and weights given are intended as a guide only and are approximate, as are colours.

Delivery
Please Note:
All Organic Products: Please See Organic Sign!
These Items can be Deliverd to:
UK
Europe
usa/canada
Austrailia/New Zealand
Worldwide.
All Other Items: Are UK Dilivery ONLY
If you Would Like To Order A large Item Outside of the UK. Can you please E-mail Little Butterfly,
We Will Be Happy To Send You A Dilivery Option! info@little-butterfly.co.uk
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We reserve the right to charge your debit/credit card the appropriate charge to orders placed with a delivery address outside of the uk mainland. This will apply if you have not contacted us by email before placing your order and been given a unique reference number.
Delivery is usually next working day, depending on stock availability. Smaller items may take up to 7 working days as these will be posted through Royal Mail Recorded delivery.
If goods are out of stock you will be notified within 24 hours either by telephone if number is provided or by email. (Monday - Friday).
If you are unavailable when the couriers try to deliver your goods, they will attempt to deliver again the next day, or they should leave a card telling you they have tried to deliver and to contact them to rearrange a suitable date and time.
* Uk Mainland Only
If you should refuse delivery of goods, or are not available to accept the delivery on both attempts and the items are returned to us, then we reserve the right to charge an administration fee of £10 plus carriage costs, (this will be equivalent to our return courier fee, this will depend on the weight and size).
Deliveries will be between 8am-5pm Monday to Friday.

Privacy Policy
Little Butterfly does not disclose any information on customers to any third party. The only exception being for our couriers delivery requirements.

Received Goods
If you are unhappy with the goods received we will refund them if they are sent back at your expense in the perfect condition they were sent and in the original packaging.
Please note that if goods are returned you will be charged the carriage costs in which we were charged in sending the goods to you.
Please note that if your order has been processed we are unable to cancel it and therefore return costs are at your expense.

If you do want to return goods you must:
1. Email sales@little-butterfly.co.uk explaining what your returning and why, with the date you purchased it.
Attach a brief letter explaining why you are returning the goods, along with a copy of your receipt. (this must be attached to the outside of your package securely), otherwise this my result in a delay in processing your refund.
All refunds will be processed within 30 days of receipt of the goods, as per distance selling regulations.
This refund will only include the total of goods and will be less the delivery cost of sending it to you, this will depend on size and weights.

For small items only: To be Arranged by phone or e-mail.

Large items: To be arranged by phone or e-mail. Where goods are faulty, if it is not possible to provide a replacement part, they will be uplifted free of charge within mainland Britain. Elsewhere the cost of return must be borne by the purchaser.

Exchanges
In extreme circumstances items as replacements may be sent out prior to receiving the original back, the replacement will be charged at full price, no discounts offered and refunded upon receipt of the original.
If items do not arrive at Little Butterfly with 10 days of initial request, payment will not be refunded.
Little Butterfly takes no responsibility for items posted at your discretion, we recommend posting recorded delivery.
documentation
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Cancellations
If you do wish to cancel your order, please email sales@little-butterfly.co.uk It would help us if you could include your reasons for canceling your order.
It would help us if you could include your reasons for canceling your order.
Please also include your order number and an email address that we could reach you on within 7 days.
Without including the above, you may experience delays in processing your Refund or exchange.
All cancellations must be by email or letter.
We are sorry but we cannot accept cancellations via the telephone as all correspondence must be documented for all parties concerned.
If cancel your order after its been dispatched to you , we reserve the right to charge you carriage costs plus a £10 administration fee.
Thank You For Shopping with Little Butterfly.
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